Frequently Asked Questions (FAQS)

How do I place an order?

You can buy products directly selecting them through our online catalog. Put your desired product into your cart and follow the simple steps to complete your order.

I did not find the wine I was looking for, what do I do?

Contact us without hesitation (filling in the form, by calling 071 63811 or by sending an email to ordini@gallienoteca.it we will try to fulfill your desires.

If a product appears on the site means that it is available immediately?

All products are visible and available for purchase. However, it may happen that while you are ordering a product for which you see the availability, the same product is being ordered at the same time another customer.

If in my order there are some products available and some not available, what happens?

If some of the items are not currently in the warehouse, we will ship the products immediately available, waiting for the missing products. When the product will be available after  anotification, we will send the products that were not deliveried free. If in the meantime if you decide that you don't want to receive the product backlog you can write to ordini@gallienoteca.it

If the merchandise is broken as I do?

If the courier delivers a pack that is broken, do not accept it. It will be our responsibility to send it back as soon as possible.

I need a delivery (gift bag / dinner last) how can I do?

or urgent deliveries please contact us on 071 63811 or e-mail to info@gallienoteca.it

Can I send the goods to a different address than the billing address or send the goods to a friend?

Yes, in the order process you will have the possibility to specify a different address to which we'll send the goods, in case you want to give away wine at home or surprise someone.

Product prices are with or without VAT?

All prices shown on Gallienoteca.it are VAT inclusive.

What payment methods are available?

- Credit Card of Visa, Visa Electron (as POSTEPAY) and MasterCard
- PAYPAL
- Bank transfer
- Mark cash

Your shipments are insured?

The dispatch takes place by courier and the goods are covered by insurance, which protects the customer in case of breakage or loss of the bottles during transport. Please see the rates and shipping times in the table.